Privacy Policy

1. Information We Collect

We collect information you provide directly when using Handler, including:

• Account information: name, email address, and password
• Dog profile data:your dog's name, breed, age, temperament, and training history
• Training data: session logs, skill progress, coach interactions, and feedback
• Usage data: pages visited, features used, and device/browser information collected automatically

2. How We Use Your Information

We use the information we collect to:

• Provide and personalize your training plans and sessions
• Power AI-generated coaching recommendations tailored to your dog
• Track your training progress and adapt future sessions
• Improve the Service through analytics and research
• Communicate with you about your account and the Service
• Ensure security and prevent fraud

3. Cookies and Tracking

Handler uses session cookies to keep you logged in and to maintain your preferences. We may also use analytics tools to understand how the Service is used. We do not use third-party advertising cookies. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the Service.

4. Third-Party Services

Handler uses third-party AI providers (such as large language model APIs) to generate personalized training plans and coaching responses. When you interact with the AI features, relevant context about your dog and training session may be sent to these providers to generate responses. We select providers with strong data handling practices and do not share your personal identity information (name, email) with AI providers. We may also use third-party services for hosting, analytics, and email delivery.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes. Anonymized and aggregated data may be retained indefinitely for research and improvement purposes.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your account and associated data
• Export: Request a machine-readable export of your data

To exercise any of these rights, contact us at [email protected].

7. Children's Privacy

Handler is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal data, please contact us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

9. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].